Refund and Returns Policy

• Used Items: Not refundable or exchangeable.

• New & Unused Items: Return or exchange within 30 days of tracked delivery.

• Refunds & Exchanges After 30 Days: Not accepted.

• Defective Products: Guaranteed workmanship; defects or errors get a free replacement.

• User Error: Generally not accepted due to made-to-order nature.

• Advertised Image Difference: Allow 20% variation due to lighting or monitor display.

REFUNDS:

• Conditions for Replacement: Flawed, damaged, poor print quality, or different from site representation.

• Claim Process: Email info@uglychristmassweater.us with photos for claim review and a free replacement if approved.

• Successfully Delivered, but Claimed Non-Receipt: Contact local courier or reschedule delivery. No replacements or refunds for successfully delivered items.

OTHER REQUESTS:

• Email info@uglychristmassweater.us; customer service team provides return address if approved.
• Return Shipping: Customer responsibility; unauthorized or damaged returns not eligible for refund/replacement.

LATE OR MISSING REFUNDS:

• Check bank account, contact credit card company, and bank. Contact info@uglychristmassweater.us if needed.

EXCHANGES:

• Email info@uglychristmassweater.us for claim review and return address.

CANCELLATIONS:

• Email info@uglychristmassweater.us within 24 hours for modifications or cancellations.
• Fee: 10% of total order value applies.

Note: Purchase implies acceptance of the mentioned terms.