Refund and Returns Policy
Last Updated: [12/26/2023]
Thank you for shopping at UglyChristmasSweater.us. We want you to be delighted with your purchase. However, if you are not completely satisfied with your order, we are here to help.
1. Refund Policy
1.1 Eligibility for Refund
To be eligible for a refund, please make sure that:
- The item(s) were purchased directly from UglyChristmasSweater.us.
- The item(s) are in the same condition as received, with all tags attached and in their original packaging.
- The request for a refund is made within 30 days from the date of delivery.
1.2 Refund Process
To initiate a refund, please follow these steps:
- Contact our customer service team at info@uglychristmassweater.us with your order number, the item(s) you wish to return, and the reason for the return.
- Our customer service team will provide you with a return authorization and further instructions on how to return the item(s).
- Once the returned item(s) are received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within 10 business days.
2. Returns Policy
2.1 Return of Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 3-5 days of receiving your order. We will provide instructions on how to return the item(s) and arrange for a replacement or refund.
2.2 Return of Non-Damaged Items
If you wish to return non-damaged items for reasons other than defects, please follow these steps:
- Contact our customer service team at info@uglychristmassweater.us with your order number, the item(s) you wish to return, and the reason for the return.
- Our customer service team will provide you with a return authorization and further instructions on how to return the item(s).
- Once the returned item(s) are received and inspected, we will send you an email to notify you of the approval or rejection of your return.
3. Exchanges
We currently do not offer exchanges. If you need a different size, color, or item, please follow the return process, and place a new order for the desired item.
4. Contact Information
If you have any questions or concerns about our Refund and Returns Policy, please contact us at: info@uglychristmassweater.us
5. Changes to This Policy
UglyChristmasSweater.us reserves the right to update or change this Refund and Returns Policy at any time. Any changes will be posted on this page.
