Cancellation & Modification
Thank you for choosing UglyChristmasSweater.us. We understand that circumstances may arise that require you to cancel or modify your order. Please review the following policy to understand our guidelines for cancellations and modifications.
1. Order Cancellation
1.1 Cancellation Eligibility
You may cancel your order if it meets the following criteria:
- The order has not been shipped.
- The request for cancellation is made within 24 hours of placing the order.
1.2 Cancellation Process
To request an order cancellation, please follow these steps:
- Contact our customer service team at info@uglychristmassweater.us with your order number and the reason for cancellation.
- If the order has not been shipped and meets the eligibility criteria, our customer service team will process the cancellation and provide confirmation.
2. Order Modification
2.1 Modification Eligibility
You may request modifications to your order if it meets the following criteria:
- The order has not been shipped.
- The request for modification is made within 24 hours of placing the order.
2.2 Modification Process
To request an order modification, please follow these steps:
- Contact our customer service team at info@uglychristmassweater.us with your order number and the specific changes you would like to make.
- If the order has not been shipped and meets the eligibility criteria, our customer service team will assist you in making the necessary modifications.
3. Refund for Cancelled Orders
If your order is successfully canceled within the specified timeframe and eligibility criteria, a refund will be processed. Please refer to our Refund Policy for more details.
4. Changes to This Policy
UglyChristmasSweater.us reserves the right to update or change this Cancellation & Modification Policy at any time. Any changes will be posted on this page.
5. Contact Information
If you have any questions or concerns about our Cancellation & Modification Policy, please contact us at: info@uglychristmassweater.us
